Policies & Procedures

As a customer or potential customer, please review and become familiar with these billing policies and procedures. Should you have any specific questions regarding these policies, please contact our Service Staff.

  1. There is an initial setup fee for all new Hosting Plans for new customers. The setup fee is non-refundable.
  2. If poncacity.net/poncacityweb.com buys your domain name for/on behalf of you, the cost of the domain name is non-refundable.
  3. Payment for services can be made with Checks, Money Orders, Credit Card, or Cash. Arrangements can also be made for automatic bank drafts or automatic credit card payments. Payments may be brought or mailed to our Office or be paid on-line. All payments should be posted in United States dollars. If The Subscribers payment is returned to us unpaid The Subscriber is immediately in default and subject to a returned check administration fee of $50.00.
  4. All new customers are required to return to us via email a response form that you have read, understand, and agree to the terms outlined in our Server/Hosting Agreement. Requests for new Hosting Plans and Server setup from new customers can be configured within one (1) business day pending receipt of the Acknowledgment of and Execution of Agreement outlined in our Server/Hosting Agreement.
  5. If the customer orders a Hosting Plan after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly services fees thereafter are billed for the entire month and are not prorated upon cancellation.
  6. If we register a domain name through opensrs in the customer's behalf, please be aware that there will be a charge for the domain name registration. The current registration fee is $25.00 which covers initial registration and updates to the domain name's database record for a period of one year. Renewal fees are charged at the rate of $25.00/year thereafter.
  7. Once an order has been processed, the Hosting Plans configuration information will be sent to the customer directly via e-mail.
  8. All accounts are billed according to the calendar month. Statements are sent out the last week of the month for the month that you have already received service. Terms are set at due upon receipt.
  9. Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on our part and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.
  10. Balances not paid by the next billing cycle will be considered past due. Accounts that are past due may be disabled at our discretion. However, Customers are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Service Staff, a $25.00 enable fee will be applied to that account when it is reactivated. Delinquent accounts may be forwarded to an outside collections agency at any time. Any questions relating to billing or past due issues may be directed to our Billing Department or our Past Due Accounts Department.
  11. Requests for modifications to an account, or anything that requires a charge or invoice, must be made via e-mail sent to our Service Staff. Examples of such request include, but are not limited to: adding additional MB of space to a Hosting Plan, adding additional domain names to an existing Virtual Server, or requests for termination or disablement of a Hosting Plans and account.
  12. All clients are responsible for backing up their own files separately. We perform daily backups of the servers. Should the customer need to restore a file found on our tape backup, the backup "File Restore Request" needs to be completed by phone . For each file/site retrieval from the tape backup, there is a charge of up to $100.00 possible depending on the number of files that needs to be restored.
  13. There is a $125.00 file retrieval fee to restore a terminated Server account from backup. The data may or may not exist. We generally assume that before an account is terminated, the customer has offloaded the files to another system. We cannot guarantee that data files for terminated accounts will be retrievable. The $200.00 file retrieval fee will be charged in addition to the normal setup fee.
  14. A $25.00 service fee will be charged for all returned checks.
  15. Failure to fulfill payment terms will result in the domain ownership to revert to poncacity.net/poncacityweb.com and will incur a $75.00 transfer and collection fee.