As a customer or potential customer, please review and become familiar with these billing policies and procedures. Should you have any specific questions regarding these policies, please contact our Service Staff.
- There is an initial setup fee for all new
Hosting Plans for new customers. The setup fee is
- If poncacity.net/poncacityweb.com buys your domain name for/on behalf
of you, the cost of the domain name is non-refundable.
- Payment for services can be made with Checks, Money
Orders, Credit Card, or Cash. Arrangements can also be
made for automatic bank drafts or automatic credit card payments.
Payments may be brought or mailed to our Office or be
paid on-line. All payments should be posted in United
States dollars. If The Subscribers payment is returned
to us unpaid The Subscriber is immediately in default
and subject to a returned check administration fee of
- All new customers are required to return to us via
email a response form that you have read, understand,
and agree to the terms outlined in our
Requests for new Hosting Plans and Server setup from new
customers can be configured within one (1) business day
pending receipt of the
Acknowledgment of and Execution of
Agreement outlined in our
- If the customer orders a Hosting Plan after the
first day of the month we will prorate the first month's
service fee. Only the first month's service fees are
prorated. All monthly services fees thereafter are
billed for the entire month and are not prorated upon
- If we register a domain name through opensrs in the
customer's behalf, please be aware that there will be a
charge for the domain name registration. The current
registration fee is $25.00 which covers initial
registration and updates to the domain name's database
record for a period of one year. Renewal fees are
charged at the rate of $25.00/year thereafter.
- Once an order has been processed, the Hosting Plans
configuration information will be sent to the customer
directly via e-mail.
- All accounts are billed according to the calendar
month. Statements are sent out the last week of the
month for the month that you have already received
service. Terms are set at due upon receipt.
- Reconciliation will still be allowed for up to 60
days after the original date of the invoice in question.
In other words, you do not forfeit the right to question
an invoice once it has been paid. If payment is received
on time, and afterwards (within the 60 day time frame)
you discover an error on our part and notify
us of this error, it can then be corrected. Please
remember that if you are responsible for the error (i.e.
typo in domain name), you must contact our service
department immediately (within 3 days of the error) to
receive a credit for the error.
- Balances not paid by the next billing cycle
will be considered past due. Accounts that are past due
may be disabled at our discretion. However, Customers
are notified (based on provided contact information) and
given time to pay any outstanding balances before
accounts are disabled. Each time an account is disabled
by a member of our Service Staff, a $25.00 enable fee
will be applied to that account when it is reactivated.
Delinquent accounts may be forwarded to an outside
collections agency at any time. Any questions relating
to billing or past due issues may be directed to our
Billing Department or our
Past Due Accounts Department.
- Requests for modifications to an account, or
anything that requires a charge or invoice, must be made
via e-mail sent
Service Staff. Examples of such request include,
but are not limited to: adding additional MB of space to
a Hosting Plan, adding additional domain names to an
existing Virtual Server, or requests for termination or
disablement of a Hosting Plans and account.
- All clients are responsible for backing up their own
files separately. We perform daily backups of the
servers. Should the
customer need to
restore a file found on
our tape backup, the backup "File
Restore Request" needs to be completed by phone . For each
file/site retrieval from the tape
backup, there is a charge of up to $100.00 possible
depending on the number of files that needs to be
- There is a $125.00 file retrieval fee to restore a
terminated Server account from backup. The data
may or may not exist. We generally assume that before an
account is terminated, the customer has offloaded the
files to another system. We cannot guarantee that data
files for terminated accounts will be retrievable. The
$200.00 file retrieval fee will be charged in addition
to the normal setup fee.
- A $25.00 service fee will be charged for all
- Failure to fulfill payment terms will result in the domain ownership to revert to poncacity.net/poncacityweb.com and will incur a $75.00 transfer and collection fee.