Policies & Procedures

Account Cancellation:
To cancel your account, you need to send an email to webmaster@poncacityweb.com and follow-up with the telephone call to 580-765-3311 Ext. 114. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended. Domain registration fees and setup fees are nonrefundable.

 

NOTE: Ponca City Web Solutions charges a $25.00 fee for returned checks as well as charge backs. Simply making a phone request will not constitute acceptance of any cancellation. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from Ponca City Web Solutions that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

 

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations. All Ponca City Web Solutions accounts must be paid in full before the cancellation will be considered complete.

 

Transferring your domain to another provider or nonuse of your hosting account does not constitute canceling your account. You must notify Ponca City Web Solutions to formally cancel your account and avoid further charges.