Policies & Procedures

As a customer or potential customer, please review and become familiar with these support policies and procedures. Should you have any specific questions regarding these policies, please contact our Service Staff.

  1. Customers are the first line of support for their customers. Our Support Staff is always available to our Customers, but we cannot work directly with the customers of our Customers.
  2. Our Support Staff is largely responsible for supporting Customers by isolating specific problems that may be encountered while using our Servers. Realistically, our Support Staff cannot and will not focus large amounts of time fulfilling programming-specific cgi script requests (this includes debugging). Our Support Staff will troubleshoot specific programming problems which may be encountered insofar as they are related to installation and configuration in the Server environment.
  3. Our Support Staff can offer recommendations and direct the Customer to the necessary resources that will allow them to create what is necessary for their express purposes. Keep in mind that we offer technological expertise with our Services and Servers.
  4. We will not offer technical support for third party vendor products that are not documented in our existing "Server Extension" library on our web site. If you have a problem related to such third-party applications which is not specific to installing or running the program on one of our Servers, please refer your questions to the vendor of the program.